Free Virtual Consultation

Cancellation Policy

We're committed to provide you with a seamless and personalised travel planning experience. Please take a moment to review our booking policy before confirming your trip. 1. Consultation & Planning - The initial consultation (30 minutes) is free of charge. - After your consultation, we'll prepare a custom itinerary and quote tailored to your preferences. - If you choose to proceed, a planning or service fee may apply depending on the complexity and scope of the trip. This will be clearly communicated in advance. 2. Booking Process - Once your itinerary is finalised and approved, we'll proceed with bookings (flights, hotels, transfers, car rentals, etc.). - All bookings are made under your name, and you will receive confirmations and travel documents directly via email. - Final quotes are valid for a limited time due to fluctuating travel rates. We recommend timely approval to secure availability and pricing. 3. Payment Terms - Payment for flights, hotels, or packages is due upon confirmation. - We accept payments via Visa debit card, credit card, AMEX, PayPal, bank transfer). - Invoices and receipts will be provided for all payments. 4 Changes & Cancellations - Changes after booking may be subject to supplier terms and change fees. - Cancellation policies vary by provider (e.g., airline, hotel) and will be outlined at the time of booking. - We will support you in managing changes or cancellations but are not responsible for fees imposed by third-party suppliers. 5. Travel Insurance - We strongly recommend purchasing comprehensive travel insurance to cover unforeseen events, cancellations, and emergencies. - Insurance is not included unless specifically requested. 6. Our Responsability - We act as an agent for third-party travel providers and suppliers. - We carefully select our partners, but we are not liable for the actions, delays, or service quality of external suppliers. 7. Client Responsibility - You are responsible for ensuring that all travel documents (passports, visas, vaccinations) are valid and up to date. - It is your responsibility to review your final itinerary and notify us of any errors or special requirements before booking is finalised. Questions? If you have any questions about our booking policy, feel free to reach out before confirming your trip. We're here to make your journey smooth and stress-free from start to finish.